If you cannot approve a step of a workflow (process) you must carry out the following reviews:
Verify that your name appears as responsible for the step.
Check that the step form has been completed.
Verify that the process is not in Consultation, Signing or Escalation.
In case of persisting without approving the step of the process, you must send an email to [email protected] indicating the name of the workflow process and the step in which you cannot approve.