To return a step within the workflow or process you must follow the following instructions:

  1. Go to the main menu of the platform on the left side and click Workflows.

  2. Find and select the process you want to cancel.

  3. In the upper right corner, click on the more actions option (the three dots to the left of the "Summary" button).

  4. Select the Return step option.

  5. Select the step to which you want to return the workflow or process and click on accept.

  6. A pop-up window will appear with a confirmation message of the action where you must click again on accept.

  7. The workflow or process will return to the selected step.

Note: You have to bear in mind that when returning a step, all the actions generated in the current step are lost. It is not recommended to do this in the electronic signature step, since taking this action will cancel the signing ceremony.

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